Privacy Policy

1. Introduction

Simple Flowers ("we," "us," or "our") operates flowersdeliverednearme.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flower delivery service.

2. Information We Collect

We collect information you provide when placing an order:

• Name, email address, and phone number
• Delivery address and recipient details
• Payment information (processed securely by our payment processor; we do not store card numbers)
• Order notes and special instructions

We also collect technical data such as IP address, browser type, and pages visited to improve our service.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmation emails
• Send order status updates via email and text message (SMS) when you have consented
• Coordinate delivery with our fulfillment partners
• Respond to customer service inquiries
• Improve our website and services
• Comply with legal obligations

4. Email and Text Message (SMS) Communications

By placing an order and checking the consent box, you agree to receive transactional emails and text messages about your order, including order confirmation, delivery status updates, and related communications. Message and data rates may apply for SMS. You may opt out of marketing communications at any time by contacting us; however, we will still send essential order-related communications.

5. Information Sharing

We share your information only as necessary to fulfill orders:

• Payment processors for payment processing
• Delivery partners for fulfillment
• Stores and florists who prepare your order
• Email and SMS service providers

We do not sell your personal information to third parties.

6. Data Retention

We retain order and customer information as long as needed to fulfill orders, provide support, and comply with legal obligations (e.g., tax records).

7. Security

We use industry-standard security measures to protect your data, including encryption in transit (HTTPS) and secure payment processing.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Contact us at support@flowersdeliverednearme.com to exercise these rights.

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made.

10. Contact

Questions about this Privacy Policy? Contact us at support@flowersdeliverednearme.com.